Payment in advance, at the time of rental.

Deposit will only be refunded if cancellation is made at least one week prior to the scheduled rental date.

No refund will be made for unused time in the event of early return of equipment, except in the following cases

 The reason for the early termination is due to unexpected, extremely adverse weather conditions (rain all day, temperatures well below normal for the time of year – below 10 degrees Celsius in summer);

the equipment handed over early is rented by someone else at the time paid for.

Transport is also paid for in advance, based on an estimate of the distance.

At the end of the rafting trip, an adjustment will be made to the actual cost (refund or surcharge).

The client agrees to return the equipment undamaged and clean. The extra charge for cleaning and washing is 100 PLN/kayak.

Damage to the equipment is charged at 125% of the purchase price of new equipment in the shop.

The customer is responsible for the equipment until it is returned to the rental company!

Although it goes without saying, we would like to remind you that we are not responsible for any external conditions, e.g. water level, overgrown riverbed, portages, fallen trees, weather, lack of accommodation, lack of strength or skills of the client. In all situations, including organised rafting, the client is responsible for their own state of sobriety, wearing a safety vest and behaving in a manner appropriate to the situation on the water.

In the case of ‘organised’ canoeing, we are also not responsible for the client’s choice of route – we do our best to provide as much information as we can and suggest the best tested sections, but what the client encounters along the way is rarely up to us. It is an important part of communing with nature that it is changeable.

Use of the rental services implies acceptance of the above conditions.